Guide

Shipping & Payment

How your order reaches you, with shipping fees and payment methods.

Shipping fee

under 600g: Free（Letter Pack Plus） 600g or more: Free（Yu-Pack） We offer free shipping nationwide. Your order will be shipped via one of the following delivery methods, depending on the total weight: ・Orders up to 500g: Letter Pack Plus (Hand-delivered) ・Orders 600g and over: Yu-Pack (Hand-delivered) Note: Both delivery methods include a tracking number. We will provide you with the tracking details once your order has been dispatched.

Time to ship

We ship the freshest roast we have on hand, within 2–3 business days of your order. Depending on our roasting stock, shipping is occasionally delayed or an item sells out. If that happens we will contact you and refund you in full.

Delivery method

Shipped via Japan Post (Click Post) and delivered to your mailbox.

Payment methods

Credit card, PayPay, or bank transfer (via Stripe). Card and PayPay are charged at checkout; bank-transfer orders ship after payment is confirmed.

Returns & exchanges

As coffee is a food product, we can only accept returns or exchanges for defective items, shipping damage, or incorrect orders. Please contact us within 7 days of delivery for defective items.

Receipts

If you need a receipt, please contact us by email.